This Compensation Policy for Fraudulent Transactions (the "Policy") sets out the framework under which Curfex and its Japan affiliate respond to loss caused by fraudulent transactions, in accordance with applicable laws, regulations, internal procedures, and regulatory guidance.
Compensation, where applicable, is determined after a case-by-case review of the facts, including the method of fraud, customer conduct, authentication records, timing of notification, and any negligence or intentional misconduct.
Customers should notify Curfex promptly upon becoming aware of a suspected fraudulent transaction. Curfex will investigate the matter, may request further information, and will communicate the outcome once review is complete.
Prompt reporting materially affects Curfex's ability to investigate, attempt recovery, and assess eligibility for compensation.
As a condition of compensation where permitted by law, Curfex may require the customer to assign or subrogate rights of recovery against third parties to the extent of the compensated amount.
Questions or claims relating to this Policy should be directed to Curfex support or the contact details provided through the client portal, service onboarding materials, or website contact page.
Curfex may amend this Policy from time to time to reflect changes in applicable law, regulatory expectations, service design, or internal control standards. The latest published version will govern from its stated effective date.