Curfex (HK) Limited respects your privacy and is committed to handling personal information in a responsible, lawful, and transparent manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information obtained through our website, onboarding process, customer support channels, and payment services.
By accessing our website, opening an account, submitting information to us, or using our services, you acknowledge that your information may be handled in accordance with this Privacy Policy and any applicable customer agreement, service terms, or legal requirement.
This page is intended as a public-facing summary of Curfex's privacy approach. Certain client relationships, regulated onboarding workflows, or partner arrangements may be subject to additional notices, disclosures, or contractual data-handling terms.
For the purposes of this Privacy Policy, personal information means any information that identifies, relates to, describes, or can reasonably be associated with an individual. Depending on the context, this may include identification details, contact information, transaction data, device and usage data, and records created during compliance or support processes.
We may collect personal information directly from you, from your authorised representatives, from payment counterparties, from corporate documentation provided during onboarding, from forms submitted on our website, and from third-party service providers used for verification, fraud prevention, sanctions screening, or regulatory compliance.
We may use personal information for purposes including:
Where appropriate and lawful, we may disclose personal information to our affiliates, banking partners, payment network participants, technology vendors, compliance screening providers, auditors, professional advisers, and regulators, but only where such disclosure is necessary for service delivery, compliance, investigation, enforcement, or legitimate operational purposes.
Curfex maintains administrative, technical, and organisational controls designed to protect personal information from unauthorised access, misuse, alteration, accidental loss, or unlawful destruction. These controls may include restricted system access, encryption in transit where appropriate, role-based permissions, vendor controls, monitoring, and internal governance procedures.
Despite these measures, no website, communications channel, or electronic storage system can be guaranteed to be completely secure. For that reason, users should take their own reasonable precautions, including protecting login credentials, using secure networks, and notifying Curfex promptly if they suspect unauthorised access or a security incident.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including compliance with legal, accounting, tax, dispute-resolution, audit, and regulatory record-retention obligations.
Our website may use cookies, pixels, local storage, and similar technologies to support essential site functionality, maintain session continuity, understand general usage patterns, and improve performance, security, and user experience.
These technologies may help us recognise repeat visits, remember basic preferences, understand how pages are used, and detect technical issues. We may also use analytics or service providers that place similar technologies on our behalf, subject to applicable law and our internal controls.
For more detail on website cookie handling, please refer to our separate Cookie Policy.
Curfex may update this Privacy Policy from time to time to reflect changes in our services, website functionality, regulatory obligations, risk controls, or internal practices. When changes are made, the revised version will be posted on this page with an updated effective date.
Where required by applicable law or where changes are material in nature, we may also provide additional notice through our website, account communications, or other suitable channels.
If you have questions about this Privacy Policy, would like to make a privacy-related enquiry, or need to contact Curfex regarding the handling of your information, please contact us through the details made available on our website.
You may also reach us through the Contact page. Where a request relates to regulated onboarding, account servicing, or compliance review, Curfex may ask for additional information in order to verify identity, authority, or the scope of the request before responding.